Refund policy
Return & Refund Policy
At GlowX, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
Eligibility for Returns
You may request a return if:
- You received a damaged or defective product.
- You received the wrong item.
- The product was damaged during shipping.
To be eligible, the product must be:
- Unused and in its original packaging.
- Reported within 7 days of receiving your order.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on:
- Opened or used personal care products.
- Products with damaged or missing original packaging.
- Items purchased during clearance or promotional sales (unless defective).
Refund Process
Once your returned item is received and inspected:
- We will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued through the original payment method or bank transfer, depending on the payment used.
Exchange Policy
If you receive a damaged, defective, or incorrect item, we will replace it at no additional cost.
Return Shipping
- If the return is due to our mistake (wrong or damaged product), GlowX will cover the return shipping cost.
- For all other eligible returns, the customer may be responsible for return shipping charges.
Order Cancellation
Orders can be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
Contact Us
If you need assistance regarding a return or refund, please contact our customer support team.
We're always happy to help.
💖 Our Promise
Your trust means everything to us. We are committed to providing genuine products, reliable service, and a smooth shopping experience every time you shop with GlowX
